Career – Open Positions

 

Open Positions

To apply, send your resume to careers@wingspan.com with the job title in the subject line and your salary requirements in the body of the email.

IMPORTANT: Candidates must be local to Blue Bell, Pennsylvania as we do not compensate for relocation. You must be qualified to permanently work in the US.  We do not sponsor work visas.

Wingspan Technology has been providing industry-leading technology solutions since 1996.  We are based just outside of Philadelphia in beautiful Blue Bell, PA.  Because of our relatively small size your daily impact is noticeable and expected.  Wingspan believes that its growth as a company is dependent on each employee’s professional and personal growth.  We help facilitate this through one-on-one mentoring sessions, lunch and learn presentations, and social events like happy hours, our annual chili cook off, and a rather boisterous cornhole tournament.  Flexible work hours and occasionally telecommuting are also options to help maintain that work/life balance.


Business Analyst

Job Description

Wingspan Technology, Inc. is currently seeking an experienced Business Analyst with an extensive background eliciting, analyzing, validating, documenting and testing requirements.

The position reports to the Manager of the Professional Services team. Partnering with our business clients, internal product management and engineering teams to anticipate business needs and to define and/or refine requirements and associated processes, the Professional Services team acts as liaison between business and technology to ensure the needs of the end users are being met.

Responsibilities:

  • Develop and maintain a solid knowledge of the existing Wingspan systems and business processes. Share such knowledge with the development staff
  • Identify and work with appropriate Subject Matter Experts to conduct business process analysis/design, needs assessments, and cost benefit analysis
  • Perform process flow mapping and modeling, identify issues, form hypotheses, collect and analyze data, analyze processes, make recommendations, and document requirements
  • Facilitate user meetings and document meeting notes
  • Participate in requirements prioritization efforts
  • Manage changes to requirements through effective application of change control management and requirements management tools
  • Build productive relationships between business and technology both within Wingspan and with clients
  • Communicate effectively with users and stakeholders to ensure user expectations are managed effectively
  • Coordinate the review and understanding of the system deliverables to ensure functional requirements are interpreted correctly by technical staff and the system deliverables adequately and accurately reflect the defined business processes
  • Work with the Wingspan Quality Assurance team to review test scenarios and cases ensuring all variations are accounted for
  • Participate in the authoring and maintenance of product training materials, user acceptance test scripts and other product-related documents
  • Coordinate user acceptance testing with stakeholders and key business users
  • Manage multiple projects/assignments according to plan, report progress and issues to the Business Process Manager to ensure required work is delivered on time
  • Any other duties as may be assigned or required

Qualifications:

  • Bachelor’s degree in a related discipline
  • Minimum three years of experience working in a similar role, analyzing and documenting requirements for enterprise systems
  • Demonstrated competency with contemporary requirements elicitation, analysis, specification, verification, and management practices and the ability to apply them in practice
  • Strong knowledge of the SDLC
  • Proven ability in developing productive relationships with a variety of levels and roles and managing user expectations effectively
  • Experience dealing with different cultures within a global user base and working as part of a distributed team across international borders is preferred
  • Strong analytical, organization and documentation skills with excellent attention to detail
  • Ability to deal with ambiguity, prioritize rapidly and respond quickly but accurately
  • Proven ability to lead initiatives, meet deadlines and deliver results
  • Excellent written and verbal communication skills
  • Exhibit positive attitude and professional demeanor
  • Expertise with MS Office Products
  • Knowledge of SQL and relational database concepts
  • Work experience in Big Pharma/ Life Sciences is also preferred

Travel:

Expected average travel for this position is 25%


Senior DevOps Engineer

Job Description

Wingspan is expanding its cloud operations team and is currently looking for a seasoned devops engineer.  This role is responsible for improving and maintaining the infrastructure of our privately hosted cloud solution.  This would include participation in architecture design, software deployment, developer support, and system configuration, all while ensuring our clients’ data stays safe, secure and highly available.  We expect this person to also contribute to the mentoring and training of the more junior members of the team.

Examples of projects that you’ll work on:

  • Getting our software deployments down to minutes in the numerous environments we use. Puppet would be the main technology here.
  • Improving our patch management strategy and process.
  • Review and improve our high availability.
  • Improving our multi-tenant backup strategy and performance.
  • Automating the elasticity of our environment as we scale.

Technologies you’ll work with:

  • CentOS, Puppet, Spacewalk, Cobbler, Vagrant, GIT, Ruby, Redhat Linux
  • PostgreSQL, Solr/Lucene, Splunk, Zabbix

What you’ll do:

  • Help us meet our internal SLA of 99.99%
  • Provide Senior leadership for our decisions around our architecture and the tools we choose.
  • Participate in weekly lunch and learn sessions within the organization.

Skills & Requirements

You must have:

  • Experience managing a production Linux environment (RHEL/CentOS preferred)
  • Working knowledge of automation and management software like Puppet and Spacewalk
  • Experience with virtualization platforms like VMware, Vagrant, Hyper-V, KVM.
  • Ability to work well in a fast paced team environment and periodically be on-call

We’d like to see:

  • 3-5 years of roll-up your sleeves experience
  • Passion to eliminate inefficiencies
  • Solid understanding of networking concepts and troubleshooting

Service Desk Engineer

Wingspan seeks a smart, energetic and capable engineer/analyst to join our support team in providing 1st and 2nd tier application support to the growing population of Wingspan customers. Focus will be on supporting our electronic Trial Master File (eTMF) cloud product.

Primary Responsibilities

  • Provide exceptional 1st and 2nd tier Service Desk requiring in depth application knowledge and deep technical troubleshooting skills.
  • Investigate, analyze and identify root cause of application, environment and business process issues and coordinate resolution with other engineering and business analyst groups.
  • Identify and escalate situations requiring urgent attention beyond own ability to resolve.
  • Become expert in Wingspan applications and technologies and knowledgeable of the underlying business processes.
  • Monitor application performance metrics and usage patterns and investigate and report unusual activity.
  • Answer, evaluate and prioritize incoming support system requests and maintain issue tracking database to document all activity through issue resolution.
  • Contribute to the team’s knowledge base and collaborate with other Infrastructure teams.

Required Skills

  • Outstanding problem solving skills and ability to analyze and diagnose complex issues.
  • Experience formulating SQL queries and familiarity with database concepts.
  • Excellent oral and written communication skills.
  • Attention to detail and ability to fully and effectively document work.
  • Ability to multitask, handle multiple priorities and remain productive during slow times.
  • Ability to exercise patience and professionalism at all times.
  • Bachelor’s Degree in Computer Science, Information Systems or other related field or equivalent
  • work experience.
  • Experience with the Microsoft Office and Windows 7.

Desired Skills

  • Some application design and development experience helpful.
  • Prior experience in Client Support / Help Desk environment
  • Familiar with ITIL processes including Incident, Problem, Change and Configuration Management
  • Familiarity with validated environments and the pharmaceutical industry
  • Technologies: SQL, Java, Jira, Splunk, Linix, Zabbix, LDAP, Active Directory, Documentum, SharePoint
  • Prior experience in a Cloud/SaaS environment helpful
  • Available to flex schedule to work an 8 hour shift between 7am – 7pm Eastern Time

PostgreSQL Database Administrator

Job Description

Wingspan is expanding its cloud operations team and is currently looking for a seasoned PostgreSQL DBA.  This role is responsible for maintaining and expanding the databases in our privately hosted cloud solution.  This would include participation in database design, performance tuning, developer support, and system configuration, all while ensuring our clients’ data stays safe, secure and highly available.

Examples of projects that you’ll work on:

  • Get our environment to where we can have 99.99% uptime with automatic failover.
  • Monitor and tune our queries to be the fastest possible.
  • Identify hardware and software configurations for now and the future.

Technologies you’ll work with:

  • PostgreSQL 9.x, PGBouncer, Lucene/Solr, AppDynamics,  Splunk
  • CentOS, Puppet, HAProxy, Zabbix

What you’ll do:

  • Help us tune our queries so that we always get subsecond response times
  • Help us tune our infrastructure to get the most out of Lucene/Solr and PostgreSQL
  • Work daily with developers and operations.
  • Make great improvements and keep moving forward.

Skills & Requirements

You must have:

  • Experience managing a highly available production database system
  • Strong SQL query analysis skills
  • Working knowledge of Linux operations (CentOS, RedHat)
  • Ability to work well in a fast paced team environment

We’d like to see:

  • Experience in a highly available cloud environment
  • Knowledge of Apache Solr and Apache Lucene
  • Solid understanding of networking concepts and troubleshooting

Software Engineer (Client Focused)

Wingspan is expanding its engineering team! We have a diverse mix already, including a few startup veterans, conferences and meetup presenters, and even some game developers. We used AJAX before it was called AJAX. The engineering “managers” aren’t really managers – they’re the ones who architected the products and lead their maintenance. Engineers in charge means no red tape or other silly productivity barriers like at larger companies.

While all of our engineers contribute across the stack, many draw assignments with a particular focus. As a Software Engineer (Client Focused), you would be a principal contributor in developing our next-generation eTMF product. The eTMF client is a classic web 2.0 “single page” application utilizing the current best of breed JavaScript libraries.

Wingspan values fundamentals and ability to learn over current knowledge, but candidates with knowledge and experience relevant to our current technology stack have an obvious advantage over those without.

eTMF Server

  • REST
  • Scala
  • Java
  • Jersey
  • PostgreSQL
  • SOLR
  • Muhimbi

eTMF Client

  • JavaScript
  • HTML/CSS
  • Less
  • Facebook React
  • KendoUI

Tools and Infrastructure

  • Atlassian: Jira, Fisheye, Crucible, Bamboo, Confluence
  • IDEA
  • Git
  • Grunt
  • Gradle

 

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